Refund Policy

Introduction

At Realrichlife Technologies, we strive to provide a seamless and efficient experience for all our AEPS (Aadhaar Enabled Payment System) transactions. We understand that occasionally issues may arise, and we are committed to addressing them in a fair and transparent manner. This Refund Policy outlines the conditions under which refunds may be requested and processed.

Refund Eligibility

Refunds may be considered under the following circumstances:

1. Transaction Errors: If a transaction was processed incorrectly due to an error on our part, such as an incorrect amount or duplicate transaction.
2. Failed Transactions: In cases where a transaction fails due to system issues, and the amount was debited from your account but not credited correctly.
3. Service Disruptions: If a service disruption occurs and affects your ability to complete a transaction, and a valid refund request is submitted within the specified timeframe.

Non-Refundable Conditions

Refunds will not be issued under the following conditions:

1. User Error: Transactions completed due to user input errors or incorrect information provided by the user.
2. Service Fees: Any service fees or charges associated with the transaction are non-refundable.
3. Bank Charges: Any fees or charges imposed by your bank or financial institution are outside our control and cannot be refunded.
4. Unauthorized Transactions: Transactions deemed fraudulent or unauthorized due to negligence or misuse of your credentials.

Refund Request Process

To request a refund, please follow these steps: 1. Submit a Request: Contact our customer support team within [specific timeframe, e.g., 7 days] of the transaction date. Provide details including your transaction ID, the nature of the issue, and any supporting documentation. 2. Review and Verification: Our team will review your request and verify the details. This process may take up to [specific timeframe, e.g., 10 business days]. 3. Approval or Denial: You will be notified of the outcome of your refund request. If approved, the refund will be processed to the original payment method or as a credit to your account, depending on the circumstances.

Refund Processing Time

Approved refunds are typically processed within [specific timeframe, e.g., 7-10 business days]. Please note that the actual time for the funds to reflect in your account may vary depending on your bank or financial institution’s processing times.

Contact Us

If you have any questions or need assistance with our Refund Policy, please contact our customer support team at: • Email: realrichlifetechnology@gmail.com • Phone: 8434386888 • Address: H. No.6, Barikhanjarpur, Navin Ganguli Road Ward 24, Bhagalpur, Jagdishpur ,Bhagalpur-812001, Bihar

We reserve the right to modify this Refund Policy at any time. Any changes will be updated on our website, and it is your responsibility to review this policy periodically. Thank you for choosing Realrichlife Technologies Private Limited. We appreciate your business and are committed to providing exceptional service.

Changes to This Policy

We are here to assist you and ensure your experience with Realrichlife Technologies Private Limited is as smooth as possible.