Answer: AEPS (Aadhaar Enabled Payment System) is a banking system that allows individuals to perform financial transactions using their Aadhaar number. It is a secure, Aadhaar-based service that enables banking transactions such as cash withdrawals, balance inquiries, and fund transfers at various banking agents.

Answer: AEPS works by linking an individual’s Aadhaar number with their bank account. When you want to perform a transaction, you authenticate yourself using your Aadhaar number and biometric details (such as fingerprint). The transaction is processed by the bank and the result is communicated back through the AEPS system.

Answer: If a customer enters an incorrect Aadhaar number or selects a bank where they do not have an Aadhaar-linked account, the transaction will be declined, and an appropriate response message will be displayed. Customers should ensure they select the correct bank associated with their Aadhaar number for successful transactions. If a customer has multiple accounts with the selected bank, only the primary account will be debited, and the customer will not have the option to choose a different account during the transaction.

Answer: Generally, no specific registration with the bank is required to use AEPS. However, it is essential that your Aadhaar number is linked to your bank account. The registration process, if any, will follow the procedures set by the bank offering the service. For detailed information, please contact the bank where your Aadhaar-linked account is held.

Answer: AEPS services will only operate with the primary account associated with the Aadhaar number. If you have multiple accounts linked to the same Aadhaar number, transactions will be processed through the primary account. To specify or change which account is set as the primary one, you will need to contact your bank.

Answer: When accounts are linked to Aadhaar across multiple banks, the customer will be able to select the specific bank from which the withdrawal should be made through the realrichpay.

Answer: Carrying the Aadhaar card is not mandatory; however, the Aadhaar number must be linked to the bank account for the transaction to be processed successfully.

Answer: The transaction status will be displayed on the screen. Additionally, the customer will receive an SMS confirmation from Realrichpay and their bank, provided they are registered for mobile alerts.

Answer: Realrichpay, does not impose limits on AEPS transactions for customers of all banks. However, the issuing bank sets limits based on customer profiles and risk management practices. NPCI has established a maximum transaction limit of ?10,000 for a single AEPS financial transaction.

Answer: Access to AEPS services for minors is permitted but varies based on the policies of the issuing bank. Generally, minors over the age of 10 may be allowed to use these services, while those under 10 may face restrictions. Please check with the specific issuer bank for their policies regarding minors.

Answer: It is likely that the transaction has failed. The amount should be refunded to the customer's account, but this process may take up to 5 days. If the refund is not received within this timeframe, the customer should contact their bank to raise the issue.

Answer: The customer should file a complaint with the bank where they hold their account. The bank will then escalate the issue through NPCI’s Dispute Management System to the concerned bank.